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WARRANTIES

Dewalt logo

DeWalt tools come with a standard 1-year warranty right out of the box.

Warranty excludes: Chucks, power leads, service items, filters, and any cleaning of the product

Most DeWalt tools can be registered for an extended 3 year warranty.

The following DeWalt tools are EXCLUDED from the 3 year warranty: Fixing Tools e.g. Nailers, Powder Impact tools, Batteries and Chargers, reconditioned tools, Compressors, and Generators.

Tools must be registered by the end user within 4 weeks of purchase

You can register your eligible tool for the 3 year warranty using this link: www.DEWALT.eu/3

DeWalt Aftersales Team: 01753 511 234

DeWalt Service Centre Locator: http://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturers warranty procedure using the contact details above.

Bosch logo

Bosch offer a standard 1-year professional warranty on their power tools, batteries, and chargers.

Warranty excludes: Chucks, power leads, service items, filters, and any components that are subject to wear caused by use.

Most Bosch power tools can be registered for a 3-year warranty and you can also take advantage of the Bosch Battery premium service which will extend the warranty of your batteries and chargers to 2 years.

The warranty excludes high-frequency tools, production cordless screwdrivers and pneumatic tools, supplied accessories, battery packs and chargers.

You must register your tools and batteries within 30 days of purchase.

You can register your items with Bosh here: https://webapp.bosch.de/warranty/start!display.do

The Bosch Service Hotline can be reached on: 0344 736 0109

Monday – Friday: 08:00 – 17:00

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Makita logo

Makita tools come with a standard 1-year warranty right out of the box.

Warranty excludes: Chucks, power leads, service items, filters, and any cleaning of the product

Makita tools marked “CE” (except Batteries, Chargers, Accessories, Petrol Products, Production Tools / Air Tools, Gas Nailers, and Compressors) and purchased after 1st July 2012 are eligible to register for the extended 3-year warranty.

You must register your tool within 30 days of purchase. You can register your tool here:

https://www.makitauk.com/service-web/login.html

You will need your tools serial number to complete the registration.

If your tool develops a fault within your warranty period, you can contact our dedicated Makita team on 0800 345 7942 to arrange the collection and repair service.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (Collections will be chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturers repair procedure using the contact details above.

Festool logo

Festool offer probably the most comprehensive aftersales and warranty service currently available.

If something is faulty, it is repaired free of charge (If the tool is within its warranty period). This includes labour, spare parts and all wear parts. The Festool transport service will collect the tool if required – and return it free of charge as well. This eliminates the cost risk for you and saves time that can be invested in your work.

Festool offer the above warranty terms as well as 36 months of theft protection.

Easier than insurance: If stolen – even from a building site or car – you will receive a brand new replacement tool after paying an excess of £100 inc. VAT. Wherever the thief strikes. You're covered.

We will automatically register your Festool product on your behalf, so you don’t need to do anything to take advantage of Festool’s warranty. If you do not wish us to register your tool for you then you must let us know within 7 days of purchase.

You can register your tool yourself here: https://www.festool.co.uk/service/service-all-inclusive

Or contact the Festool service team on: 01284 760 791

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Festool’s full warranty terms and conditions: https://www.festool.co.uk/service/service-all-inclusive

Milwaukee logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

Most Milwaukee products can be registered for a 3-year warranty.

The products EXCLUDED from the 3-year warranty are: M28 Rechargeable battery packs, battery chargers, and accessories.

You must register your tool within 30 days of purchase.

You can register your tools here:https://extension.milwaukeetool.eu/index.htm

Milwaukee Technical Support can be reached on: 0800 389 0305

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Milwaukee’s full warranty terms and conditions:

https://extension.milwaukeetool.eu/en/warranty-conditions.htm

Hikoki logo

Hikoki offer a standard 1 year warranty all cordless and corded tools delivered to an address within the UK. This also included Li-on batteries from 4.0Ah to 6.0Ah

Most Hikoki products can be registered for a 3-year warranty.

The products EXCLUDED from the 3-year warranty are: Gas Nailers, Petrol Tools and Heated Clothing.

Outdoor power tools can still be registered for an extended warranty but only up to 2 years instead of 3.

You must register your tool within 28 days of purchase.

You can register your tools here: https://hitachi-powertools.co.uk/service/warranty-electric.php/

 

Should your product develop a fault, Hikoki offer an exceptional after sales service. Please see number below to arrange a free collection under warranty.

Hikoki Service – 01908 660663

Or if you prefer, you can fill in an online Collection Form using the link below:

Online Return Form - https://hitachi-powertools.co.uk/returns/

They can also be contacted on the above number for any technical enquiries.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Hikoki’s warranty terms and conditions: https://www.hikoki-powertools.co.uk/contact

Stanley logo

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

 
Panasonic logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

You can extend the standard warranty for your Lithium-ion battery driven tools, rechargeable batteries, and chargers for free. You only need to register the item within 4 weeks from date of purchase to extend the warranty for battery-driven tools to 3 years and for rechargeable batteries and chargers to 2 years.

You must register your tool within 4 weeks of purchase.

You can register your tools here: https://www.panasonic-powertools.eu/en/construction/registration.htm

You can call Panasonic's Service Provider Salco Tools on 02380 737 355 from here they'll advise the best course of action to rectify any problems.

Snickers logo

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Here at ITS we stock power tools from the world’s leading brands. We buy direct from the manufacturers and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as

Contact Information

 

Email

sales@dewalt.co.uk

Telephone

020 8532 5000 (Monday - Friday 8am - 8pm, Saturday 8am - 5pm)

Fax

01279 957023

Address

ITS Harlow
Unit 1, Ascent Park,
Edinburgh Way
CM20 2HW Harlow

Armorgardlogo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

This warranty excludes any gas strut or lock forming part of the item.

Armorgard do not offer any extended warranty but you can still register your item and receive:

  • A FREE complimentary gift set from Armorgard
  • Access to replacement keys, available on NEXT DAY delivery
  • Opportunity to receive future promotions, product updates, and free gifts from Armorgard

You must register your tool within 30 days of purchase.

You can register your tools here: https://www.armorgard.co.uk/product-registration

Armorgard Technical Support can be reached on: 02392 380 280

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Armorgard’s terms and conditions: https://www.armorgard.co.uk/terms-and-conditions

Bessey logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty does not cover general wear and tear or damage & does not cover consumables or wearable items.

Bessey do not offer an extended warranty on their products

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Bessey Technical Support can be reached on: 01376 346 197

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Bessey’s terms and conditions: https://www.besseytools.co.uk/terms-conditions/

Brennenstuhl logo

The warranty period is 3 years minimum and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

Brennenstuhl have a variety of warranties for a variety of products.

The warranty for your machine will be indicated by a sticker either on the item itself, its packaging, or the sales leaflet.

Rechargeable batteries, batteries and lamps are excluded by the manufacturer guarantee.

Brennenstuhl do not offer any extended warranties on their products.

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Brennenstuhl Technical Support can be reached on: +49 (0)7071 8801-0 however it is advisable that you call us on 0208 532 5000 if you have any technical issues.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Brennenstuhl’s full warranty terms and conditions: https://www.brennenstuhl.co.uk/en-GB/service/manufacturer-s-warranty

Defender logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

Defender do not offer an extended warranty option on their items.

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Defender is a subsidiary of Birchwood Price Tools who can be contacted on: : 0115 938 9000. You can also contact our team on: 0208 532 5000 and we can advise on the best course of action.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Defender’s quality assurance page: https://www.defenderpower.com/quality-and-performance-testing/

Draper logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. This excludes Draper standard air tools that come with a 6 month warranty period.

All Draper products are covered by a minimum 1 year parts and labour guarantee. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects.

Draper do not offer an extended warranty on their products

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If your Draper tool develops a fault within its warranty period, please give our team a call on : 0208 532 5000. , please give our team a call on 0208 532 5000 and we would be happy to get it resolved for you.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Draper’s full warranty terms and conditions: https://www.drapertools.com/corporate-policies

Einhell logo

The warranty period is 24 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

Power X-Change batteries are supplied with a 6 month warranty.

Einhell tools can be registered to receive a 3 year warranty. Power X-Change batteries can be registered here

Power X-Change batteries can also be registered to receive a 2 year warranty.

You must register your items within 30 days of purchase.

You can register your tools here: https://www.einhell.com/en/services/product-warranty.html

Power X-Change batteries can be registered here: https://www.einhell.com/en/services/battery-warranty.html

Einhell Technical Support can be reached on : +49 9951 942-0. , It is recommended that you contact our team on: 0208 532 5000 for any technical support needed.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Einhell’s full warranty terms and conditions: https://www.einhell.com/en/services/warranty.html

Estwing logo

ESTWING’S WARRANTY IS NOT A LIFETIME WARRANTY, HOWEVER, ESTWING FULLY WARRANTS ITS ALL- STEEL HAMMERS AGAINST FAILURE IN NORMAL USE, BUT DOES NOT WARRANT ITS TOOLS AGAINST MISUSE, ABUSE, OR WEARING OUT.

Estwing do not offer any extended warranties

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In the unlikely event of your Estwing item developing a fault in line with the manufacturers specification, please call our team on: 0208 532 5000 and we would be happy to rectify the issue for you.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Estwing’s full warranty terms and conditions: https://www.estwing.com/pages/warranty

Evolution logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

Most Evolution tools can be registered for a 3-year warranty, but some products are only eligible for a 2 year warranty. You can check your model here: http://www.evolutionpowertools.com/uk/warranty/

You must register your tool within 30 days of purchase.

You can register your tools here: http://www.evolutionpowertools.com/uk/register/

Evolutions Technical Support can be reached on: 0114 251 1022

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Evolution’s full warranty terms and conditions: http://www.evolutionpowertools.com/uk/warranty/

Fein logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

All FEIN power tools, Li-on batteries, and chargers can be registered for a 3 year warranty.

You must register your tool within 6 weeks of purchase.

You can register your tools here: https://fein.com/en_uk/service/3-year-fein-plus-warranty/overview-of-product-registration/

Fein Technical Support can be reached on: 01327 308 730

You can also email them using: sales@fein-uk.co.uk

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to FEINS’s full warranty terms and conditions: https://fein.com/en_uk/service/3-year-fein-plus-warranty/guarantee-declaration-t297249/

Flex logo

The warranty period is 24 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The guarantee covers only defects which can be attributed to a material and/or production fault as well as non-performance of warranted characteristics.

Flex do not offer any extended warranties

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To arrange this free of charge collection service Flex / Jaymac can be contacted on the number below:

Jaymac – 01332755799

 

When collecting the item, they will require a copy of the invoice so please include this with the item in the packaging.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Flex’s full terms and conditions: https://www.flex-tools.com/en/service/general-guarantee/

Gerber logo

Gerber’s 25 Year Warranty guarantees to the consumer that this product will be free of defects, in material and workmanship for the designated warranty timeframe.

This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear are not covered under the warranty.

If the product failed while being used as it was intended to be used, Gerber will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.

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Gerber/Fiskars Technical Support can be reached on: 01782 204141

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Gerber’s full warranty terms and conditions: : http://www.gerbergear.co.uk/Meet-Gerber/Support/Warranty-Info

Husqvarna logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

Most Husqvarna items can be registered to receive 1 additional year of manufacturers warranty

This excludes clothing and accessories.

You must register your tool at the time of purchase.

You can register your tools here: https://www.husqvarna.com/uk/support/product-registration/

Husqvarna Technical Team can be contacted at: consumer.supports@huqvarna.co.uk

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Please note that before transportation all Petrol Products must be drained of fluids otherwise collections will be refused.

Here is a link to Husqvarna’s full warranty terms and conditions: : https://www.husqvarna.com/uk/support/husqvarna-warranty/

Karcher logo

Karcher offer different warranty periods depending on which product you have purchased.

Here is a list of the most common products and their associated warranty periods:

  • Any K2 – 2 years
  • K4 – K7 (excluding ecologic machines) – 3 years
  • Any ecologic machine – 5 years
  • All steam cleaners – 2 years
  • All Multi-Purpose Vacuums – 2 years

For the full list of machines and warranties please follow this link:

Karcher does not offer any extended warranties

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You can reach the Karcher Support Team on: 01295 752 200 or helpline@karcher.co.uk

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Karchers full warranty terms and conditions: : https://www.kaercher.com/uk/services/support/online-shop-support/online-shop-gtc.html

Knipex logo

Knipex tools come with a Lifetime Limited Warranty.

This warranty applies only to the original end-user that purchased the tool and does not apply in any way to failures caused by misuse, abuse, alteration, accident, or tools worn out by use.

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Knipex Technical Support can be reached on: 847 398 8520.

You can also contact our team on: : 0208 532 5000 who should be able to rectify your issue a lot quicker.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Knipex’s full warranty terms and conditions: http://knipex-tools.com/disclaimer/lifetime-limited-warranty/

Mafell logo

KNotwithstanding the statutory warranty rights, MAFELL grants business customers a 12-month (private customers: 24-month) guarantee from the date of purchase of the machine.

The guarantee exclusively covers faults arising from material, manufacturing and assembly defects.

Mafell tools can be registered for an extended 3 year warranty.

You must register your tool with Mafell within 30 days of purchase.

You can register your tool online here: https://www.mafell.de/en/service/extra-services/

Or complete your included guarantee card and send it back to us or Mafell within 4 weeks of purchase.

As Mafell are based in Germany it is advisable that you call us on: 847 398 8520

You can also contact our team on: : 0208 532 5000 5000 so we can advise on how to rectify your issue.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

MasterLock logo

Masterlock offer a Limited Lifetime Warranty on all products excluding Electronic/Bluetooth products, cargo products, safes, and door furniture.

This limited warranty applies only to defects in materials and workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed, reinstalled or refinished to repair or replace the Product or part

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Please contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Masterlock’s full warranty terms and conditions https://www.masterlock.eu/warranty-information

Metabo logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.

Metabo are very confident in their machines and offer an “XXL 3 YEARS WARRANTY” on power tools.

You must register your tool within 30 days of purchase.

You can register your tools here: https://www.metabo-service.com/en/login

Metabo can be reached on: 0238 073 2000

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Metabo’s full warranty declaration: https://www.metabo.com/uk/en/info/service/declaration-of-warranty/

OX logo

The warranty period is 12 months and commences on the date when the product was purchased and only covers manufacturing faults. This date must be documented by an invoice or other proof of purchase.

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Ox Technical Support can be reached on: 020 8676 9990

You can also contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Ox’s full warranty terms and conditions: http://www.oxtools.co.uk/terms/

Paslode Spit logo

ITW (Paslode/Spit Parent) warranties that new Cordless power fastening tools, parts and accessories will be free from defects in material and workmanship for the period shown below, after the date of delivery to the original user.

The warranty periods on Paslode tools vary greatly.

Please see here for a full list of tools and what their warranties do or do not cover: Please see here for a full list of tools and what their warranties do or do not cover: http://www.paslode.com/parts-service/warranty-info/

You must register your tool within 30 days of purchase to take advantage of ITW’s serial number storage service.

You can register your tools here: http://www.itwcp.co.uk/en/register-your-tool/warranty/

ITW Construction Products Service Team can be contacted on: 0800 652 9260

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to ITW’s full warranty terms and conditions: http://www.itwcp.co.uk/en/register-your-tool/warranty/

RUBI logo

The warranty period is 24 months and commences on the date when the product was purchased and only covers manufacturing faults. This date must be documented by an invoice or other proof of purchase.

This warranty applies only on new products.

RUBI offers extended warranties between 3 and 5 years on many of their products.

To register your tool, you must download the CLUB RUBI app on your phone or tablet.

You will receive your extended warranties as well as many other benefits.

Rubi Technical Support can be reached on: +44 1708 559609

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to RUBI’s full warranty terms and conditions: https://www.rubi.com/en/general-warranty-conditions

Scheppach logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

Scheppach machines also come with a structural warranty and which lasts up to a maximum period of 4 years depending upon the product group, design, type, or intended usage.

The structural warranty ensures that the customers Scheppach machine will remain free from distortion, sufficiently accurate, able to operate as intended within the machines given tolerances, and remain fit for purpose as designed at the original point of sale. The warranty periods apply as follows:

  • Scheppach Special Edition and Bench Top: 2 years
  • Scheppach Workshop: 3 years
  • Scheppach Professional: 4 years

Scheppach do not offer any extended warranty on their products

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Scheppach/NMA Technical Support can be reached on: 01484 400 488

Or you can fill in a repair order with Scheppach direct here: https://www.scheppach.com/repair-service.aspx

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Scheppach’s full terms and conditions: : https://www.scheppach.com/information-gtcs.aspx

Sealey logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects.

Guarantees on Premier Air Tools and Welding Transformers are conditional on completion and return of a simple registration guarantee card.

Steel Vices, Welding Transformers, and Premier Air Tools can all be registered to extend their warranties.

The warranty for each product type varies so please see here for a full breakdown:

http://www.sealey.co.uk/PLPageBuilder.asp?id=99&method=mWarranty

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Sealey Technical Support can be reached on: 01284 757505

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Sealey’s full warranty terms and conditions: : http://www.sealey.co.uk/files/Sealey_Terms_of_Business_20170101.pdf

Trend logo

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.

This offer is available for the following Trend Professional Power Tools only; Product Refs. T5EB, T5ELB, T5EK, T5ELK, T5EK/MK2, T10EK, T10ELK, T11EK, T11ELK, T20K, T20LK, T30A, T30AF and T30ALF.

You must register your tool within 30 days of purchase.

You can register your tools here: https://www.trend-uk.com/account/login.php?l=en&c=UK&

Trend Technical Support can be reached on: 01923 249 911

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.

Here is a link to Trends’s full warranty terms and conditions: http://www.trend-uk.com/en/UK/support-UK/#Warranty

wera logo

Known worldwide for designing & manufacturing "The Best Tools for the Job", global screwdriving giant Wera Tools are famous for their top quality screwdriving tools which all come with a lifetime guarantee against breakage due to defects in materials or workmanship for the normal life of the tool.

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Wera Technical Support can be reached here: https://www-de.wera.de/en/contact/enquiries/

You can also contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.

As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging.

If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.

Here is a link to Knipex’s full warranty terms and conditions: http://knipex-tools.com/disclaimer/lifetime-limited-warranty/

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