Image of ITS team with heading text displayed on top

Careers at ITS

Customer Contact Centre

Contact Centre Advisor - Full Time


Confident? Enthusiastic? Dedicated and hardworking? Come and join our team! We believe in customer service, not only matching our customers expectations but surpassing them! You'll be part of our growing and successful team, speaking with our customers and being the 'face' of ITS.

Main Duties:

  • Provide the highest possible level of customer service, ensuring all customers leave the call feeling valued and that they have received a great service
  • To maximise every sales opportunity, offering customers comprehensive advice on their purchases and upselling customers relevant products to complement their order
  • To maintain a high level of product knowledge, constantly learning and developing your own knowledge, to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
  • To engage with our customers on digital platforms, responding to queries and building relationships.
  • To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.

Required Skills

  • Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
  • An excellent telephone manner and professional e-mail correspondence is required.
  • A high level of computer literacy.
  • Must have a pleasant, helpful and optimistic attitude.
  • Experience within a Contact Centre/Retail environment would be a plus but is not essential
  • Knowledge or Power/Hand Tools would be a plus but is not essential

Working hours:

Full Time

Hourly rate:

£8.62 per hour during probation (usually 3 months), potentially rising up to £11 per hour with experience and progression


  • Competitive Salary
  • Staff Discount
  • Excellent Training and Development
  • Excellent career progression and internal advancement opportunities

Previous customer facing experience is preferred but not essential

Knowledge of the power tools / hand tools is a plus but not essential

If you're passionate about sales and share out vision for great customer servicer then please apply below. We look forward to hearing from you!

Help and Advice

Help and Advice