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Careers at ITS

Customer Contact Centre

Contact Centre Advisor


Main Purpose of the Job:

To deal with in-coming and outgoing calls whilst providing good customer service at all times. Respond to customers queries efficiently and to a positive conclusion.

Main Duties/ Responsibilities:

  • Dealing with incoming and outgoing contact centre calls efficiently
  • Dealing with incoming and outgoing customer queries efficiently
  • Attend training as and when required to maintain a high level of product knowledge
  • Maintaining a high level of customer service to ensure a positive conclusion to the customers query.
  • Maintaining a professional telephone manner at all times
  • Giving customers information relating to our products, prices and services.
  • Maximising all order taking opportunities
  • Dealing with the processing or customer order at the various stages within our system
  • General office duties
  • Other administration duties as required (eg Call Before Sending, Held for Credit)
  • Handling customer back orders
  • Updating overdue goods returned by customer pot, updating returns inspection,crr & grr pot
  • Completing and updating quotations
  • Required to log into Live Chat
  • Booking warranty repairs
  • Responding to customer emails


The above highlights the main duties associated with the position of “Contact Centre Advisor” however, you will be required to carry out all other reasonable duties as requested by the department manager / supervisor.

Hours of work

You are expected to work 5 days per week, on rotating shifts which cover the hours of 7.45am-5pm Monday to Saturday, or from 10.45am-8pm if you are on the late shift.


Shifts will be notified to you with 1 week’s notice before the end of the month, for the whole of the following month.


You will be expected to work a minimum of 40.25 hrs per month, but during busy times may be asked to do overtime where possible.

Help and Advice

Help and Advice