Image of ITS team with heading text displayed on top

Careers at ITS

Contact Centre

Contact Centre Advisor

About:

The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard.

This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.

To achieve this, our Advisors must have an in-depth knowledge of our product range (don’t panic, full training is given!) and they also have to be able to think on their feet - every day poses new questions, no matter how long you’ve been here so working in this department is a constant learning curve!


Basic Role Responsibilities:

  • To ensure that all customers receive a high standard of customer service and all enquiries, and complaints are managed efficiently with the aim of achieving a satisfactory conclusion
  • To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
  • To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
  • To engage with our customers on digital platforms, responding to queries and building relationships.
  • To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.

Benefits

  • Competitive Salary
  • Staff Discount
  • Excellent Training and Development
  • To engage with our customers on digital platforms, responding to queries and building relationships.
  • Excellent Internal Advancement Opportunities

The Candidate:

  • Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
  • An excellent telephone manner and professional e-mail correspondence is required.
  • A high level of computer literacy.
  • Must have a pleasant, helpful and optimistic attitude.
  • Experience within a Contact Centre/Retail environment would be a plus but is not essential
  • Knowledge or Power/Hand Tools would be a plus but is not essential

Working hours:

24.75 hours per week, working every Saturday and variable shifts throughout the week


Annual Salary:

£8.62 per hour, potentially rising up to £11 per hour with experience and progression

Help and Advice

Help and Advice

TOP