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for next day delivery

Restrictions apply

Free next day


On orders over £100

One hour

Delivery Slot

To site or home

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Careers at ITS

Customer Contact Centre

Contact Centre Advisor


Confident? Enthusiastic? Dedicated and hardworking? Come and join our team! We believe in customer service, not only matching our customers expectations but surpassing them! You'll be part of our growing and successful team, speaking with our customers and being the 'face' of ITS.

Main Duties:

  • Providing the highest possible standard of Customer Service at all times
  • Answering inbound calls confidently, promptly and efficiently
  • Taking customer orders in a professional manner, maximising sales opportunities and giving customers advice
  • Responding to customer e-mails promptly and knowledgably
  • Interacting with our customers on all forms of communication and social media
  • There is no cold calling required for this role

Working hours:

8.25 hour shifts working 5 days a week. Shifts will be variable working between the hours listed below: We are open from 7.45am until 8.00pm Monday - Friday and 7.45am until 5.00pm on Saturdays

Hourly rate:

£9.52 per hour


  • Competitive Salary
  • 28 Days Holiday (including bank holidays)
  • Staff Discount
  • Excellent Training and Development
  • Excellent career progression and internal advancement opportunities

Previous customer facing experience is preferred but not essential

Knowledge of the power tools / hand tools is a plus but not essential

If you're passionate about sales and share out vision for great customer servicer then please apply below. We look forward to hearing from you!