ITS Update

Delivery Service

Currently - full service as normal

Contact Centre

Remains open - normal hours

(Monday - Saturday 8am - 5pm)

Retail Stores


As you know the world as we know it has changed and we have therefore needed to change with it. ITS is first and foremost a supplier of tools, accessories and other trade-related equipment, our business has been classed by the government as 'essential' to those who are striving every day to keep the country running and keep buildings & homes maintained, warm, safe and secure. We will, therefore, continue to supply equipment to you wherever we possibly can.

Across our entire company, we are operating in a way that adheres to social distancing guidance.

Next Day Delivery

As things stand we are still able to offer our usual delivery service. This includes:

  • Next Day Delivery to the UK mainland
  • Delivery 7 days a week
  • Order up to 7pm to get your items the next day.
  • 1 Hour delivery timeslot.

Customer Contact Centre

  • We are open as usual and fully complying with social distancing guidance
  • These team members are striving to answer calls and help where possible

Retail Stores

The legal requirement to wear a face covering in England ends on 19th July 2021 but the Government expects and recommends that people still wear face coverings in crowded and enclosed spaces. Although it is not a requirement we encourage our staff and customers to continue wearing coverings when shopping in-store.

Staff and Office

  • We have introduced strict internal policies which are in line with the government's regulations
  • Social distancing is in full operation in our distribution centre
  • Only essential staff that are required for daily operations are still working on site
  • Any staff that can work remotely from home now are.