Can I return unwanted items?
Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging.
If you wish to return and item back to us please phone our aftersales dept on 0208 532 5000 to inform us and them print out THIS FORM fill it in and send it with your items.
Alternatively we can arrange for our couriers to collect from you, however a charge of £4.95 may be applied for this service.
I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.
I have received a damaged item, what do I do?
Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, obviously we would cover any courier costs.
What warranty comes with your product?
Every product we sell is covered by the manufacturer's warranty. The length of warranty should be stated in the product details page. Some manufacturers require registration in order to validate or extend a warranty. Please ensure that this is done where applicable.
I need to arrange a power tool repair that is within its warranty period, what do I do?
If you have purchased a product and in the first 28 days it does unfortunately develop a fault please give us a call its customer services on 0208 532 5000. Our team will assist you on the quickest and most efficient way to sort the problem.
Power Tool Warranty
If however the product is older than 28 days, but still within its warranty period then please click on the logo below relevant to your tool to find the most appropriate course of action. If you do not see your make of tool below please contact us on 020 8532 5000, option 2, and we will advise on the best course of action.
For hand tools, boots or anything other than Power Tools please refer to the manufactuer's handbook or give us a call on 020 8532 5000; use option 2 for customer service and we will advise on the best course of action.
For full power tool warranty details please click on the logo of your power tool manufacturer below