Returns

Please use the below form to send us your returns or customer service enquiries. If you prefer, you can call us on 020 8532 5000

Returns Form

Returns
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FAQ

Yes, you can! You have 30 days from the date of purchase to return any goods for a full refund or exchange if the item is returned to us unused and in its original packaging.

If you want to return the goods yourself, please give our team a call on 0208 532 5000 to obtain a reference and return address.

We can also arrange our courier to come and collect the goods for a refund (at a cost of £9.99) or make an exchange at your door (free).

We have a lot of systems in place to make sure that what you order is what you receive but mistakes sometimes do happen.

If you receive an incorrect item, just give our team a call on 0208 532 5000 and we will get DPD back out to you the next day* to exchange it for the correct item. We will, of course, cover the carriage. *UK Mainland only

We use DPD to deliver our goods and they take every precaution possible to make sure your item reaches you in the same condition it leaves our warehouse but sometimes mistakes do happen.

If you receive an item that has been damaged in transit, just give our team a call on 0208 532 5000 within 7 days of receipt and we'll get an exchange out to you the very next day (UK Mainland only).

Every product we sell is covered by a manufacturers warranty that is usually 1 year long. The length of warranty can be found with the paperwork when you receive your goods or on the product page.

Some manufacturers offer an extended warranty service if you register your product with them. It is your responsibility to register the product with the manufacturer within the time span specified.

If your tool has developed a fault within 28 days, you can call our team on 0208 532 5000 and we will advise you on how best to proceed and make the arrangements on your behalf depending on manufacturer stipulations.

If the fault has occurred after 28 days, you will need to speak to the manufacturer directly. You can find their number on the first few pages of our catalogue or on our warranty page.

Follow link for more information on brand warranties

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