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Please use the below form to send us your returns or customer service enquiries.
If you prefer, you can call us on 020 8532 5000

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FAQ's

Can I return unwanted items?

Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging.

If you wish to return and item back to us please phone our aftersales dept on 0208 532 5000 to inform us and them print out THIS FORM fill it in and send it with your items.

Alternatively we can arrange for our couriers to collect from you, however a charge of £4.95 may be applied for this service.

I have been delivered an incorrect item, what do I do?

We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.

I have received a damaged item, what do I do?

Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, obviously we would cover any courier costs.

What warranty comes with your product?

Every product we sell is covered by the manufacturer's warranty. The length of warranty should be stated in the product details page. Some manufacturers require registration in order to validate or extend a warranty. Please ensure that this is done where applicable.

I need to arrange a power tool repair that is within its warranty period, what do I do?

If you have purchased a product and in the first 28 days it does unfortunately develop a fault please give us a call its customer services on 0208 532 5000. Our team will assist you on the quickest and most efficient way to sort the problem.

 

Power Tool Warranty

 
If however the product is older than 28 days, but still within its warranty period then please click on the logo below relevant to your tool to find the most appropriate course of action. If you do not see your make of tool below please contact us on 020 8532 5000, option 2, and we will advise on the best course of action.
 

Hand Tools

For hand tools, boots or anything other than Power Tools please refer to the manufactuer's handbook or give us a call on 020 8532 5000; use option 2 for customer service and we will advise on  the best course of action.  

For full power tool warranty details please click on the logo of your power tool manufacturer below

 

Please call 0344 736 0109

Bosch will arrange the best course of action to sort the problem. 

 

The machines come with a standard 1 year warranty which can be extended to 3 years for the tool and 2 year for the Batteries & Chargers.

110/240v mains machines also benefit from the extended warrenty.

 

To reap the benefits of the 3 year warranty you will need to register your machine at: 
http://www.bosch-professional.com/gb/en/service/warranty/warranty.html
within 30 days of purchase.

 

 


Please call DeWalt on 01753567055

They will arrange to get the machine problem rectified.


Whether this be by recommending someone local to you or actually arranging a collection from you.


The machines all come with a standard 1 year warranty but the XR range can be registered for a 3 year warranty (excluding Batteries & Chargers).


To register your machine visit:

http://www.dewalt.co.uk/3

within 30 days of purchase.

 

 


Please call ITS cusomter service on 020 832 5000

Choose option 2 for customer service department


We will arrange collection and repair of the machine for you


Evolution machines do come with a 1 year warranty as standard.


 

Please call us on 0208 532 5000

We will arrange collection of the faulty machine and send to Fein for repair.

 

Fein machines all come with a 1 year warranty including batteries as standard but you can register to obtain a 3 year warranty by registering.

 

To register your machine visit:

http://www.fein-uk.co.uk/en_uk/service/3-year-plus-warranty/3-year-plus-warranty-t297248/

 

within 30 days of purchase (all machines, batteries & chargers need to be registered individually)
 

Please call 01284 760 791 and select option 2

Festool will arrange collection and repair of your machine with you.

The products do come with the standard 1 year manufacturer’s warranty but can be registered to obtain a 3 year warranty

To register your machine visit:

http://www.festool.co.uk/
within 7 days of purchase.
 
*Warranty includes 3 years theft cover, Festool will replace your stolen tool for a flat excess of £100

Please call ITS on 020 8532 5000

Use option for customer service.


We will arrange collection of the machine and send it to Flex for repair.


Flex all come with a 3 year warranty which doesn’t require registration.


Please call 01908 660 663

Get through to the customer service department


They will go through a process for the return for you. It may involve a local repair agent but Hitachi will advise that for you.


Hitachi products come with a 1 year warranty that can be extended by registering your machine at

http://www.hitachi-powertools.co.uk/
Extended Warrenty includes 3 years for all mains& battery powered tools, 4Ah& 5Ah Li-ion batteries are also eligable forthe 3 year extention.

*Exclusions are: Gas Nailers, all chargers, 3Ah Li-ion, Ni-MH, and Ni-CD batteries


Please call ITS 020 8532 5000

Use option 2 to get through to the customer service dept


We will arrange to collect the machine and send to Leica for repair.


. All Laserliner products come with a 1 year warranty as standard which doesn’t require registration.


Please call its on 020 8532 5000

use option 2 to get through to the customer service department


We will arrange to collect the machine and send to Leica for repair


. All Leica products come with a 2 year warranty which doesn’t require registration.


You will need to call 0800 345 7942

We have a dedicated team at Makita who will arrange returns for you


They will ask for your invoice number and purchase date (these can be obtained from us) and will arrange collection of the faulty machine.


Makita will collect from any business or residential property but NOT sites


Makita products all come with the standard 1 year warranty but can be registered for an extended warranty.


Register at:

http://www.makitauk.com/

You will need to call ITS on 020 8532 5000

Choose option 2 for customer service


We will arrange everything for you


We collect the machine and send it to Metabo for Repair


Metabo have a 3 year warrenty on all machine including batteries which requires you to register at:


Register at:

http://www.metabo.co.uk/

You will need to call on Milwaukee 0162 889 4400

Go through to customer service


Milwaukee will collect the machine and repair it for you


The machines come with a 1 year warranty but can be registered to obtain a 3 year warranty on all machines ('Red Lithium) batteries will extend to 2 years upon registration. Chargers and non-red lithium batteries are excluded from the extended warrenty.


Register at:

http://www.milwaukeetools.co.uk/

 

Please call ITS on 020 8532 5000

Use option 2 for customer service.

Mirka products come with a standard 2 year warranty but an additional year can be obtained by registering within 30 days of purchase.

To register your machine visit:

http://www.mirka.com/uk/uk/top/UK_Warranty-Registration

 

 

 

 

 


Please note: Dust extractors have a 1 year warranty only

 

Please call ITS on 020 8532 5000

Use option 2 for customer service.

We will arrange collection of the machine and send it to Panasonic for repair.

Panasonic machines come with a standard 1 year warranty which you can extend to a full 3 years on all machines (2 years on batteries and chargers)

Register your machine within 30 days of purchase here:

 

Please call Paslode on 0800 731 4924

Hopefully the issue can be resolved over the phone, if not please call us on 020 8532 5000 and use option 2for customer services


We can arrange collection and repair for you.


All Paslode machines come with a 2 year warrenty and don't require registration


Please call us on 020 8532 5000

Use option 2 for customer service.


We will arrange collection of the machine and send it to Scheppach for repair.


Scheppach machines all come with a 1 year warranty starting from the date of purchase.


Please call Sealey on 01284 757 505

Who will eitherrecommend a local repair agent or they willcollect the machine and repair it for you.

All Sealey power products come with a standard 1 year warrenty

 

Please call ITS on 020 8532 5000

Use option for customer service.


We will arrange collection of the machine and send it to Senco for repair.


All Senco come with a 2 year warranty which doesn’t require registration.

Please call ITS on 020 8532 5000

Use option for customer service.


We will arrange collection of the machine and send it Spit to for repair.


Spit products come with astandard 1 year warranty.


Please call Trend on 01923249911

They will arrange collection and repair of your machinefor you.


All trendproducts come with the standard 1 year manufacturer’s warranty but can be registered to obtain a 3 year warranty


To register your machine visit:

http://www.trend-uk.com/account/new_account.php/

within 28 days of purchase

* Please note that the T4 Router is excluded from the extended warrrenty.


Please call ITS on 020 8532 5000

Use option 2 for customer service.


We will arrange collection and send it to Ultex for repair.


All Ultex products come with a 3 year warranty which doesn’t require registration.


Please call ITS on 020 8532 5000

Use option 2 for customer service.


We will arrange collection of the machine and send it toVitrex for repair.


Vitrex machines all come with a standard 1 year warranty from the purchase date, no registration is require 

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