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Careers at ITS

Customer Contact Centre

Join our Contact Centre

The calls our advisors take are as varied as can be - technical questions, building bespoke kits to meet our customers’ needs, item exchanges or calls from customers who simply like to ‘speak to a human being’ and place orders the ‘old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard.

This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.

To achieve this, our Advisors must have an in-depth knowledge of our entire product range (don’t panic, full training is given!) and they also have to be able to think on their feet - every day poses new questions, no matter how long you’re been here so working in this department is a constant learning curve!

Contact Centre Advisor

About:

Confident? Enthusiastic? Dedicated and hardworking? Come and join our team! We believe in customer service, not only matching our customers expectations but surpassing them! You'll be part of our growing and successful team, speaking with our customers and being the 'face' of ITS.

Working hours:

8.25 hour shifts working 5 days a week. Shifts will be variable working between the hours listed below: We are open from 7.45am until 8.00pm Monday - Friday and 7.45am until 5.00pm on Saturdays

Hourly rate:

£9.52 per hour

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