Welcome to ITS one of the UK’s largest independent supplier of professional power tools, hand tools and related products. Our main aim is to supply our customers with the best possible service, ensuring that your shopping experience is easy and hassle free from start to finish. We have a large team of experienced highly trained staff who are on hand to help you place an order, advise you on your purchase or deal with any problems that you may have.
History of ITS
Our first venture into retail, was a 150sq ft lockup shop opened in Leyton, East London in 1981. There were no systems in place and very little stock holding and we only had 4 staff including directors, sales staff and accounts. By 1984 we had outgrown these premises moved 10 doors down the road to where our current Leyton store is located. Formed in 1979 as a supplier to local businesses in East London and Essex and trading under the full company name of Industrial Tools Supplies (London) Ltd the company has undergone many and varied changes in its 35 year history.
Between 1984 and 1995 we gradually acquired more adjoining premises to accommodate our rapidly expanding stores and office requirements. We were one of the first companies in our industry to recognise the benefits of computerisation which we achieved in 1987 and we are still enhancing our systems to support our claim of being the best in our industry.
By the year 2000 we had started to expand our operation to include distribution throughout the UK and the advent of the Internet encouraged us to build our own website and expand our service and range of products to a much wider audience. At about the same time we merged our periodic “mail shots” into a sales brochure which then after several years became the ‘ITS Catalogue’ which you can order FREE by clicking here.
Leyton Shop 1985
Leyton Shop 2010
Loughton Shop 2013
Much more than a single shop!
The company has continued to expand its premises with 2 new distribution warehouses in Loughton, Essex and 3 retail outlets in Loughton, Leyton and Walthamstow in NE London. Although we have an advanced website which makes ordering and contacting us easy we are always happy to speak with you directly if you prefer. Our catalogue is now over 300 pages thick and has over 4,000 products listed, it is now essential that all sensible tradesman have a copy kept at hand!
When the decision was made in 2002 to become a national mail order company we realised that in order to be successful we had to give our customers an “Exceptional Service” at an “Unbelievable Price” in order to be better than our competitors. This is a claim that we continue to justifiably make. All of the products in our catalogue and on our website are kept in stock, allowing us to offer Next Day Delivery to most areas of the UK (see delivery details page for details/exclusions)
As one of the largest suppliers of power tools and hand tools we have established an extremely strong buying position which means that we can buy in large quantities in order to pass big savings onto our customers.
We have a great relationship with all of the major manufacturers which is why we stock ALL of the biggest brands in the tool industry including: Makita , Dewalt , Festool , Panasonic , Milwaukee , Paslode , Stanley , & Snickers to name just a few. Our experience and knowledge of the industry allows us to select the very best range of products for you, we ensure that all items we stock are suitable for the task they are designed for and if we do not feel a product is up to scratch then we will not stock it.
We have invested heavily in new technologies to ensure that our accuracy and efficiency is the best it can possibly be – we have always been amongst the first to respond to technology changes ensuring that our customers always have the best possible service which has been recognised over the years by our positive customer reviews and awards such as “Britains Best Tool Retailer”.
Start shopping for tools
You have a number of options when comes to shopping with ITS, you can continue to browse our website by going back to the homepage http://www.its.co.uk , you could phone us on 020 8532 5000 or alternatively see below for details of our three branches: